NEXT LEVEL SOCCER 360

Support Center

Welcome to NEXT LEVEL Support

We're here to help players, parents, and families get the most from NEXT LEVEL SOCCER 360.

Whether you need assistance with your account, Premium subscription, player profiles, training features, or technical issues, our support team is here to help.

Contact Support

Email: support@nextlevelsoccer360.com

Website: https://nextlevelsoccer360.com

When contacting support, please include a brief description of your issue and the email associated with your NEXT LEVEL account.

For your security, never send passwords, verification codes, or sensitive personal information.

Account and Sign-In Assistance

We can help with:

Creating a NEXT LEVEL account
Signing in and resetting passwords
Updating account information
Accessing your player profiles
Resolving account access issues

Premium Subscriptions

NEXT LEVEL SOCCER 360 offers Basic and Premium experiences.

Premium subscriptions may be purchased monthly or annually through Apple's App Store.

Restore Purchases

If you have an active subscription but cannot access Premium features, open NEXT LEVEL and use the available Restore Purchases option.

Manage or Cancel a Subscription

On your iPhone:

Open Settings.
Tap your Apple Account name.
Select Subscriptions.
Choose NEXT LEVEL SOCCER 360.
Review, change, or cancel your subscription.

Canceling a subscription generally stops future renewals. Access normally continues through the paid subscription period.

For Apple billing and refund assistance, visit https://reportaproblem.apple.com.

Player Profiles and Family Accounts

Parents and guardians can contact support for assistance with:

Authorized player profiles
Family account access
Player information and history
Profile photographs
Guardian verification and family relationships

We may require identity or guardian verification before discussing or changing a child's protected information.

Training, Nutrition, and Recovery

Support is available for technical issues involving:

Training videos and activities
Player development goals
Match and performance histories
Nutrition and hydration tracking
Recovery and wellness features
Soccer scores and related features

NEXT LEVEL's wellness information is intended for general athletic education and tracking, not medical diagnosis or treatment.

Technical Troubleshooting

If the application isn't working as expected:

Check your internet connection.
Close and reopen NEXT LEVEL.
Confirm you're using the latest available app version.
Sign in again if necessary.
Contact support if the issue continues.

Please include your device model, iOS version, and a description of the issue. Screenshots may help, but avoid including sensitive information.

Privacy and Children's Safety

Protecting young athletes is important to NEXT LEVEL SOCCER 360.

Parents and guardians may contact us regarding privacy concerns, unauthorized account access, inappropriate communication, or player-data requests.

Privacy Policy: https://nextlevelsoccer360.com/privacy-policy

Contact: support@nextlevelsoccer360.com

Account Deletion and Data Requests

To request permanent account deletion or removal of eligible personal information, contact:

support@nextlevelsoccer360.com

Email subject: Account Deletion Request

Include the email address associated with the account and specify whether your request concerns your account or an authorized child's information.

We may require identity or guardian verification before processing a request.

Account deletion is subject to applicable legal, security, and retention requirements.

Important: Deleting a NEXT LEVEL account does not automatically cancel an Apple subscription. Subscriptions must be canceled separately through Apple.

Additional Assistance

If your question isn't covered here, contact us at:

support@nextlevelsoccer360.com

We'll review your request and provide assistance as appropriate.